bh99 Responsible Gaming — Your safety is our priority
bh99 believes gaming should be enjoyable — never harmful. We are committed to protecting every player's mental and financial wellbeing.
Age Limit and Core Principles
Important Notice
You must be at least 21 years old to open an account and play on the bh99 platform. Protecting minors from gaming is our ethical responsibility. We regularly verify age and immediately close accounts belonging to underage individuals. If there are minors in your household, make sure they cannot access your account.
Responsible gaming at bh99 is not just about following rules — it is a way of life. We want every player to enjoy games for entertainment and never face financial or mental stress. Gaming should be a small, enjoyable part of life — it should never be treated as a source of income or a solution to problems.
We know that for some people gaming can become a problem. That is why bh99 has developed a set of powerful protection tools to help you stay in control of your gaming activity.
Our Protection Tools
bh99 offers you these features to keep your gaming in check — free of charge, at any time.
Deposit Limit
Set a limit on how much you deposit daily, weekly or monthly. Once a limit is set it takes effect immediately. A 24-hour cooldown period applies before any increase — so there is no room for impulsive decisions.
Session Time Limit
Set a time limit on how long you play. When the set time is up, our system will automatically alert you and close the session if needed. Time awareness is the first step toward responsible gaming.
Self-Exclusion
If you feel you need a break, temporarily suspend your account for a set period. Breaks of 7 days up to 6 months are available. A permanent closure option is also available.
Reality Check Reminder
Pop-up notifications at regular intervals will let you know how long you have been playing and how much you have spent. This transparent information helps you make informed decisions.
Loss Limit
If your losses exceed a set amount, gaming will automatically stop. Setting a loss limit helps you avoid major financial losses and keeps your peace of mind intact.
24/7 Support
Contact our Bengali live chat support at any time to talk about gaming concerns. Our team is ready to assist you with empathy and full confidentiality.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself, take it as a warning. Becoming aware in time makes it possible to resolve a problem before it grows.
How to Use Protection Tools
Our protection tools are easy to use — access them directly from your account settings.
Limit Settings
- Log in to your account and go to the "Settings" section
- Click on the "Responsible Gaming" tab
- Set your daily, weekly or monthly deposit limit
- Enable your loss limit and session time limit
- Set the frequency of your reality check reminders
- Save your changes — they will take effect immediately
Self-Exclusion Process
- Write "I want self-exclusion" via live chat or to [email protected]
- Let us know how long a break you want: 7 days, 1 month, 3 months or 6 months
- A permanent closure option is also available
- Your account will be deactivated within a few minutes of receiving the request
- You will not receive any promotional emails during the exclusion period
- Once the period ends, the account can be reactivated after a cooldown
bh99's Commitment
bh99 believes that responsible gaming is a shared responsibility — both ours and yours. We do not just provide entertainment; we make sure that entertainment never becomes harmful.
The minimum deposit on our platform is ৳100 so that players can start with a small budget. The minimum withdrawal is ৳1,000 with a processing time of just 5-30 minutes — this ensures your winnings reach you quickly and that you can make informed decisions.
Gaming is always for entertainment — it is not a reliable source of income. Every game outcome is independent and involves an element of chance. No strategy or system can guarantee consistent long-term winnings.
We regularly monitor our players' gaming patterns. If unusual activity is detected on an account, our team proactively reaches out to offer assistance.
Only bet money that you can afford to lose without affecting your daily life. Know your financial limits and stick to them. Always give priority to spending time with family and loved ones.
Contact Us for Support
If you run into gaming problems, do not face them alone — our team is always by your side.
Live Chat Support
Talk to us anytime via 24/7 Bengali live chat. Get help with responsible gaming, self-exclusion or limit settings — whatever you need. Our team is empathetic and your privacy is fully protected.
Email Support
If you prefer to write in detail, email us at [email protected]. Your message is kept completely confidential and a member of our specialist team will personally assess your situation and respond.
Remember
Gaming addiction is a health issue — it is not a sign of weakness. Asking for help takes courage. You are not alone — the bh99 team and the people close to you are here for you.
Enjoy Safely — with bh99
Play responsibly and have fun. Our games, FAQ and support are all right at your fingertips.