Frequently Asked Questions
bh99 FAQ — All Your Questions Answered in One Place
From accounts to payments, bonuses to security — find all the answers you need about bh99 right here in English.
bh99 is a safe and reliable online gaming platform for players in Bangladesh. On this FAQ page, we have provided detailed answers to common questions covering everything from opening an account to deposits and withdrawals, game rules, bonuses, and responsible gaming. If you cannot find an answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at bh99, you need an active mobile number, a password, and proof of age. The registration process is simple and can be completed in just a few minutes. Please note that bh99 is only for people aged 21 and above.
Each player may hold only one account. Opening multiple accounts is a violation of bh99 rules and risks account cancellation along with forfeiture of deposited funds. If you run into any issues, contact us directly via live chat.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. If the process is not completed, get help from 24/7 live chat support.
Yes, account verification is required to make withdrawals at bh99. You need to submit a copy of your national ID card or passport for verification. This is done to prevent fraud and ensure the security of your account.
Deposits and Withdrawals
When you deposit money to bh99 via bKash, it generally shows up in your account within a few minutes. You will receive a confirmation message after the deposit. If there is a delay for any reason, contact our live chat with the payment reference number.
Yes, deposits can be made at bh99 through both Nagad and Rocket. Bank transfer is also accepted. The minimum deposit amount is ৳100 for all methods. Simply follow the instructions on the cashier page to complete the transaction.
The minimum deposit amount at bh99 is ৳100 for each method. For withdrawals, the minimum amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes.
bh99 generally does not charge any additional fees for withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may charge fees according to their own policies. For bank transfers, the bank's own rules apply.
Withdrawal requests at bh99 are generally processed within 5 to 30 minutes. The process is faster when account verification is complete and bonus conditions are met. If it does not happen within the expected time, contact live chat.
Games and How to Play
Yes, cricket betting is available at bh99. You can bet on various international matches including BPL, T20 World Cup, and IPL. Betting on Bangladesh Tigers matches is also available. Details about betting rules and markets can be found on the cricket page.
To bet on BPL matches, first log in to your account and go to the cricket section. Choose your preferred match and market, set your stake amount, and confirm the bet. You can bet both before the match starts and while it is live.
RTP, or Return to Player, is the average percentage of total wagers that a slot game pays back as prizes over the long term. For example, a 96% RTP means that on average ৳96 is returned in prizes for every ৳100 wagered. This is a long-term average and results may vary each session.
Yes, bh99's live casino games run smoothly on mobile as well. Live dealer games from Evolution Gaming and Ezugi are optimized for mobile browsers. Make sure you have a stable internet connection for the best experience.
All games at bh99 are powered by software from reputable providers who use a Random Number Generator (RNG). This makes every result completely random and impartial. Live dealer games are streamed in real time, ensuring full transparency.
Bonuses and Promotions
New players at bh99 receive a 100% bonus on their first deposit, up to ৳20,000. This means depositing ৳20,000 lets you start playing with a total of ৳40,000. A specific wagering requirement (25 times) must be met to receive the bonus.
The wagering requirement for the bh99 welcome bonus is 25 times. This means the requirement is met once you place bets totaling 25 times the bonus amount, after which withdrawal becomes possible. You can meet this requirement by betting on slots, live casino, and sports. Full rules can be found on the terms and conditions page.
After opening an account at bh99, you are automatically enrolled in the VIP program. By playing regularly, you can advance from Bronze to Silver and then to the Gold tier. At the Gold tier, you can receive up to 0.8% weekly cashback.
The bh99 VIP program has three tiers: up to 0.3% weekly cashback at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback is credited directly to your account and can be used without any additional conditions.
Most bonuses can be used across all three — slots, live casino, and sports betting. However, some special promotional bonuses may apply only to specific games or sections. Read the terms and conditions carefully before claiming a bonus, or ask via live chat.
Security and Responsible Gaming
bh99 uses SSL encryption technology to keep all transactions and personal information secure. Player funds are stored separately. We are fully committed to fair play and transparent operations.
bh99 is only for people aged 21 and above. Age is verified during the registration process and accounts of minors are closed immediately. Responsible gaming is our highest priority.
Use bh99's self-exclusion feature to stop yourself from excessive gaming. Activating this feature will block account access for a set period of time. For more support, contact 24/7 live chat or read our responsible gaming page.
Yes, bh99 allows players to set their own daily, weekly, or monthly deposit limits under the responsible gaming tools. Setting these limits makes it easier to stay in control. Request a change to your settings via live chat.
You can contact the bh99 support team 24/7 in Bengali via live chat. The email address for contact is [email protected]. Our team is ready to help with any technical, financial, or gaming-related issues.
Still have questions? Contact support
Our Bengali-speaking support team is available seven days a week, twenty-four hours a day, ready to answer any questions you have.
Live Chat
Support is available 24/7 in Bengali. Use live chat for the fastest help.
Email Support
For detailed complaints or inquiries, email us at [email protected].
Terms and Conditions
To read the full rules on bonuses, payments, and gaming, see here.